Since we process orders immediately, you can cancel or modify an order within 2 hours from the time it was purchased. Should you request after the timeline, we will do our best to get a hold and process the changes, but there will be no guarantee.
For cancellation, an automatic refund will be processed once successful. You can expect the refund to reflect on your account within 7 – 10 business days.
For modification, we can do the following changes:
- Add/Remove bottle or quantity
- Edit shipping details
- Edit email address on records
If you need to cancel or make any changes to your order please email support@tomobottle.com with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our dedicated Customer Success Team will be taking care of you.
Please make sure you have read our Return Policy before proceeding.