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We hope we can answer your question below, but if not, feel free to contact us at support@tomobottle.com

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Bottle & Material

What is the TOMO bottle made of?

TOMO Bottle is carefully made from the highest grade 304/316 stainless steel (BPA-FREE) & covered in a sustainable crystal glass mesh to give that elegant design. TOMO is also leak proof – thanks to silicone seals!

 100% quality and satisfaction guarantee. 

What are TOMO's special features?

- 304/316 high-grade stainless steel 
- Durable & made to last 
- Double-wall insulated
- Keeps your drinks hot/cold for 12-24 hours 
- Covered in rhinestone glass mesh 
- Stunning shimmer effect 
- 100% BPA / BPS free 
- Convenient carry handle 
- Leakproof 
- Lightweight  
- Comfortable wide mouth

What is the difference between TOMO and other reusable water bottles?

TOMO is not just a simple water bottle – end of the story! It is a luxurious accessory that levels up your outfit and makes you feel like an elegant queen. It is unique, outstanding, and glamorous just like our valued customers!

Additionally, every bottle brings access to thousands around the globe. With your help, we can make this fundamental human right a reality for countless communities in need. 

Is TOMO Bottle Eco-Friendly?

Yes! TOMO Bottles are 100% environmentally friendly, from product to packaging. TOMO Bottle is specially made from 304/316 high-grade stainless steel. 

Stainless steel is playing an important role in sustainable design and alternative energy evolution. It is 100% recyclable and its impact on the environment is minimal when compared to other materials.

At TOMO we inspire women globally to be mindful of their everyday purchases, to consume less single-use plastic, and to make a real difference in the world.


Do you offer any warranty on your bottles?

Yes, we do! We stand by our 90-day money-back guarantee policy which allows our valued customers a hassle-free process for returns, refund or replacement. 

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.


I need help regarding my purchase. What should I do?

Simply send us an email at support@tomobottle.com and we’ll be happy to help you!

We are proud to provide exceptional customer service to our valued customers - Our outstanding Customer Success Team will always take the extra mile to take care of you.

Use & Care

Is TOMO dishwasher safe?

No, it is not, due to the elegant sustainable crystal glass mesh that is covering our glamorous bottles! To make it last, follow the simple instructions below:

Hand wash: Simply hand-wash your TOMO bottle with cold or warm soapy water to keep it nice and clean

Air dry: Then allow it to air-dry and store it with the lid off.

Will the crystals stay for long?

Yes, the crystals are made to stay for long! Thanks to our Innovative Glass Mesh Design Technology that secures the crystals in place. This special feature holds the crystals together, allowing TOMO bottles to be super solid while being super comfortable to use on a daily basis.

Are your bottles lightweight and sweat-proof?

It is a double yes! Despite being solid because of the 304/316 premium grade stainless steel, we designed the bottle to be lightweight for our customers to showcase it wherever they want to go.

At the same time, since it is double wall insulated, it doesn’t sweat. Total glamour and elegance combined in one!

Is it safe to put the TOMO bottles in an ice box or a cup holder?

There is no need to put your TOMO bottle in an ice chest, we can guarantee that your TOMO Bottle will keep your drinks cold up to 24 hours, and its mouth is wide enough to allow you to add as many ice cubes as you wish.

In terms of the cup holder, there will be no problem keeping your TOMO in it as long as you make sure it does not harm the crystals. To preserve its luxurious design, kindly treat your TOMO like an elegant accessory. 

Is TOMO safe to use for kids?

For an informed child, we can recommend them!  TOMO is a beautiful addition to any little glam girl’s collection. Just keep in mind that our bottles are for general use and they are not children’s product. 

Hence, she should be cautioned to handle with care, as our bottles are a luxury product and works of art (as much as they’re wonderful to drink out of). 

TOMO Bottles are not suitable for smaller children, however. The mesh that holds our crystals is incredibly secure, but the crystals are still small enough to be a choking hazard.


How can I follow my order status?

Once an order has been made, you can view order status and tracking by using our TOMO's orders tracker. Simply insert your order number & email to check your order status. If you need further assistance, please email us at support@tomobottle.com

Where the products are shipped from?

We are based in West Hartford, Connecticut and we ship worldwide, so we hold stock in several warehouses - U.S and overseas.

Products are shipped from where the stock level is highest.

Rest assured, we work only with trusted shipping carriers who adhere to stringent quality and safety standards, and the products you receive are always in their best condition. 

How long will it take to get my order?

It depends on where you are in the world. Orders processed here will take 7-16 business days to arrive. Overseas deliveries can take anywhere from 9-16 business days. Delivery details will be provided in your confirmation email.


US and Canada ​7 - 16 Business Days After Processing
Australia and New Zealand 7 - 19 Business Days After Processing  
Europe 9 - 17 Business Days After Processing
Latin America 10 - 25 Business Days After Processing                          
Africa ​10 - 25 Business Days After Processing         
Other countries 14 - 30 Business Days After Processing 

* Please note that business days counts Monday-Friday. Shipping times are estimates and are not guaranteed. If you have additional questions about shipping or delivery, please contact us at support@tomobottle.com.

How do I cancel my order?

Since we process orders immediately, you can cancel or modify an order within 2 hours from the time it was purchased. Should you request after the timeline, we will do our best to get a hold and process the changes, but there will be no guarantee. 

For cancellation, an automatic refund will be processed once successful. You can expect the refund to reflect on your account within 7 – 10 business days.

For modification, we can do the following changes:

- Add/Remove bottle or quantity
- Edit shipping details
- Edit email address on records

If you need to cancel or make any changes to your order please email support@tomobottle.com with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our dedicated Customer Success Team will be taking care of you.

Please make sure you have read our Return Policy before proceeding. 

Can I exchange my order?

Your satisfaction is of the highest importance to us! 

If you have purchased or received a product directly from www.tomobottle.com and would like to return it, you can return the product and enjoy from a store credit, or get a refund. A refund can be issued within 90 days from the delivery of the product. 

We happily accept unused merchandise in sellable condition and in the original packaging for a refund within 90 days of delivery. 

Returned items must be in perfect and unused condition. 

My order has been shipped, but I’d like to make changes on the details. What should I do?

Once the order has been shipped and a tracking number is already available, we will not be able to process any changes. Any requests related to shipping should be coursed directly to the shipping partner. However, please note that the discretion to accommodate the request will be with them and additional costs may apply, depending on their decision. 

I did not receive any order confirmation or shipping information email.

Once an order has been confirmed and has been shipped, an email will be sent to your registered email address. Please make sure to check your mailbox, including Inbox, Junk and Spam folders. 

If you still cannot find any confirmation email coming from us, please contact us at support@tomobottle.com to check if the registered email address is correct. Alternatively, we can resend the confirmation emails.

My order is being shipped in different tracking numbers. Why?

Since we have several warehouses located in different locations, products are shipped from where the stock level is highest.

As such, there is a possibility that your order will be sent in different tracking numbers.

I purchased a pre-sale bottle. When will I receive the bottle?

There are instances where we offer pre-sale bottles on our website. These kinds of designs are the new products that we release in the market and require time to manufacture and produce. The ship date is being provided on our website for transparency, so we highly recommend to our customers to check it before making a purchase.

Do you ship to PO Boxes?

Currently, we are unable to ship to PO Box addresses. 

What are the shipping times during Covid-19?

We are shipping products as usual, however because of the COVID-19 outbreak TOMO shipping arrangements may be affected. Deliveries to some specific postal code areas may be affected more than others – rest assured we’re doing everything to make sure to notify you and keep you updated about your order.

Thank you for shopping with us and we're grateful for your patience.

Returns & Refunds

Can I return my product?

If you are not absolutely in-love with any products by TOMO™, you get your money back!

We stand behind our glamorous products. If for any reason you are not completely satisfied with any products by TOMO, you get your money back.

Depending on the reason for return, a full refund (less return label fee, if applicable), will be processed once the bottle was received in our warehouse. We currently accept returns in the U.S only. 

Simply send us an email to support@tomobottle.com and our dedicated Customer Success Team will take care of you. 


How do I start a return process?

Once you are ready to start – email us at support@tomobottle.com to begin the return process, following the steps provided in our Return Policy. We currently accept returns within the U.S only.

How can I follow the status of my return?

We highly recommend using a shipping method with an insurance/tracking number on the return package for proof of return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, your request will be processed right away and a store credit/refund will be given to you for the cost of your purchase. 

I received my bottle but would like to exchange it for a different one. Will you accept it?

Yes, you can! We accept exchanges within the U.S only.

The process is for you to pick your preferred new bottle and contact us so we can provide a label to return the old bottle. If a refund is required, it will be processed once the item is received in our warehouse.

How much will the exchange fee be?

If the new chosen bottle has a price equal or higher than your current bottle, a return label will be provided free-of-charge.

In case the new chosen bottle is lower in price, you will be provided the difference minus the standard $15 shipping fee for exchange. 

Please also note that if the new bottle has a price higher than the current bottle, the price difference still needs to be paid. 

When do I expect my refund?

Once your return is received and inspected, a credit will automatically be applied to your credit card (or original method of payment). Once processed, it may appear in your bank account within 7 – 10 business days depending on your bank.

I have not seen the refund and 10 business days has passed. What should I do?

If you did not see the amount within the specified timeline, we highly recommend that you contact your financial institution for them to check the transaction. There is a possibility that it is pending in their system. If they confirmed that they cannot see the transaction on their end, please let us know so we can further assist you.