*Please note that business days counts Monday-Friday. Shipping times are estimates and are not guaranteed. We are not responsible for orders that are lost or stolen during shipping and we will not be able to refund orders or shipping costs for packages that miss the estimated delivery date. If you have additional questions about shipping or delivery, please contact customer support at support@tomobottle.com.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time might take up to 1- 5 business days*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email.

If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

ORDER PAYMENT

All customers are charged at the time of purchase.All payments are in USD.​Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.

ORIGIN OF THE ORDER

We are based in West Hartford, Connecticut and we ship worldwide, so we hold stock in several warehouses - U.S and overseas.

Products are shipped from where the stock level is highest.

Rest assured, we work only with trusted suppliers who adhere to stringent quality and safety standards, and the products you receive are always in their best condition.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

 
ORDER CANCELLATION AND CHANGE REQUEST

As the order processing begins once your purchase has been made, you cannot change or cancel your order after it’s been placed. We will still do our best to get a hold and update any changes to your order after a 12 hours period but no guarantee. 

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered", don’t worry, we will assist you – simply contact us at support@tomobottle.com.

Please note: requesting to reroute your shipment after the order has been shipped will attract a correction surcharge of $19.50. To change your shipment address, please email us at support@tomobottle.com with your order number.

We always recommend that you provide a permanent shipping address. We are not responsible for packages that arrive at the wrong address due to the customer providing a temporary address, and the package didn’t make it in time to the provided address. 

We recommend contacting the postal service to set up a forwarding address if this is the case. 

Once a package is shipped from our warehouse to the address provided by the customer, the package is in the postal service's hands. If any complications accrue – we will always assist in the best way we can, however, we highly recommend contacting your local postal service in case of any issue in delivery to intercept.

These actions will increase the chance to avoid a package being returned to the sender or delivered to the wrong address (for example incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). 

You are always welcome to contact our lovely support team at support@tomobottle.com however, we are not responsible for errors in the post and these must be dealt with by your local post service.

We are not responsible for any customs-imposed charges. If these fees required are not paid and that’s the reason for not receiving your item, we can not be held responsible. 

After an order has already been shipped – we are unable to cancel, allow edits, or make address changes.

Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list:

Balkans, Belarus, Burma, Côte D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

Deliveries might take longer than expected because of the incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.We can not supply estimated import duties and taxes as this information will vary by country. Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.