RETURNS & REFUNDS 

TOMO team is committed to providing the best product and service to our customers and this is reflected in our Return Policy.

OUR RETURN POLICY IS EFFECTIVE FOR 180 DAYS FROM THE DELIVERY OF THE PRODUCT.  

Your satisfaction is of the highest importance to us! 

If you are not absolutely in-love with any products by TOMO™, you get your money back!

We stand behind our glamorous products. If for any reason you are not completely satisfied with any products by TOMO, we offer a full refund less shipping.

Simply send us an email to support@tomobottle.com and our dedicated Support Team will take care of you. 

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always value you as our customer, and we’ll do everything to provide the best service you deserve.

100% SATISFACTION GUARANTEE!

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If you have purchased or received a product directly from www.tomobottle.com and would like to return it, you can return the product and enjoy from a store credit, or get a refund. A refund can be issued within 180 days from the delivery of the product.

Returned items must be in perfect and unused condition. 

Please make sure to read our product descriptions carefully and bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Every once in a while an issue may occur with an order. We are all only humans! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the item.

Our return policy is effective for 180 days from the delivery of the product – If 180 days have gone by since your order has been delivered, unfortunately, we can’t offer you a return or exchange. 

You are welcome to return any item and to benefit from a store credit for the cost of your purchase. 


Store credit benefits:

  • No expiration date
  • No limitations for future purchases

Please note that if your item was bought during a sale and/or with a discount, the amount that will be credited is the amount that was spent at the time of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, your request will be processed right away and a store credit/refund will be given to you for the cost of your purchase. 

In case of refund – a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Ready to start? E-mail us at returns@tomobottles.com  to begin the return process.

Once your return is received and processed you will receive an email from TOMO Support Team returns@tomobottle.com with your store credit.

EXCEPTIONS FOR RETURNS

Changed your Mind

Special consideration will be given in exceptional circumstances, as your satisfaction is of the highest importance to us. In that manner, you must be able to provide satisfactory proof of purchase and the item purchased must be:

  • In perfect sellable condition
  • Unused with all original packaging

SHIPPING

  • You will be responsible for shipping costs for returning your item. 
  • We highly recommend using a shipping method with an insurance/tracking number on the return package for proof of return.
  • TOMO is not responsible for any lost returns. 

 

OUR RESPONSIBILITY 

  • Faulty product: If the product has a manufacturing defect.
  • Wrong item sent: If we send you the wrong product, color, or size.

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! We are happy to replace or exchange any items that we missed the mark on. 

Items received that are defective or damaged will be replaced with the same item free of charge!

 

YOUR RESPONSIBILITY 

  • Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot return your item.

For example:

Incorrectly provided address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

 

RETURN REQUEST INSTRUCTIONS

Please follow the instructions below:

  1. Take a photo of the problem – If the problem is size, please use a ruler.
  2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to returns@tomobottle.com .
  3. TOMO is not responsible for any lost returns.  
  4. We recommend a shipping method with a proof of delivery or tracking number.
  5. Customers will be responsible for return shipments & cost.

Please include the following:

- Full name

- The photo(s)

- A specific description of the issue and the reason for your return. 

- The order number - If there are multiple products in an order, identifying the product with the issue.

- Return item 

- Contact number

Our support team will respond within 1 business day and return instruction will be provided. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: returns@tomobottle.com