FAQs

How long will it take to get my order?

It depends on where you are in the world. Orders processed here will take 7-16 business days to arrive. Overseas deliveries can take anywhere from 9-16 business days. Delivery details will be provided in your confirmation email.

STANDARD SHIPPING TIMES

US and Canada ​7 - 16 Business Days After Processing
Australia and New Zealand 7 - 19 Business Days After Processing  
Europe 9 - 17 Business Days After Processing
Latin America 10 - 25 Business Days After Processing                          
Africa ​10 - 25 Business Days After Processing         
Other countries 14 - 30 Business Days After Processing 

* Please note that business days counts Monday-Friday. Shipping times are estimates and are not guaranteed. If you have additional questions about shipping or delivery, please contact us at support@tomobottle.com.

Is TOMO dishwasher safe?

No, it is not, due to the elegant sustainable crystal glass mesh that is covering our glamorous bottles! To make it last, follow the simple instructions below:

Hand wash: Simply hand-wash your TOMO bottle with cold or warm soapy water to keep it nice and clean

Air dry: Then allow it to air-dry and store it with the lid off.

Is it safe to put the TOMO bottles in an ice box or a cup holder?

There is no need to put your TOMO bottle in an ice chest, we can guarantee that your TOMO Bottle will keep your drinks cold up to 24 hours, and its mouth is wide enough to allow you to add as many ice cubes as you wish.

In terms of the cup holder, there will be no problem keeping your TOMO in it as long as you make sure it does not harm the crystals. To preserve its luxurious design, kindly treat your TOMO like an elegant accessory. 

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Free Shipping No Extra Costs
1-Year Warranty Return with Ease
Experience Perfection BPA/BPS-free, maintaining ideal temperature for 12-24+ hours.
Radiate Luxury Featuring our iconic TOMO red plate, now in an enhanced 60mm size engraved with the distinctive TOMO Elite logo
Embrace Exclusivity Uniquely serialized, embodying individuality in a select community.
Be a Beacon of Change Every TOMO Elité directly funds clean water for an entire family, leaving a lasting impact on generations to come.
Become a World-Changer With TOMO Elité, 100 people receive clean water for life.
KEEPS DRINKS HOT/COLD 12-24 HOURS+
BPA/BPS-FREE FOR PURITY
SECURELY EMBEDDED HIGH-QUALITY CRYSTALS